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Phone: 866-923-5050
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Baseball Savings
8851 East 34th Street North
Wichita, KS 67226
US Customer Service: 1-866-923-5050
Int. Customer Service: 001-316-858-0477
Customer Service Hours:
Mon. – Fri. 7 a.m. – 11 p.m.,
Saturday & Sunday 7 a.m. – 8 p.m., CST
US Customers: 1-316-858-0456
Customer Service FAQ's
FAQ Categories:

   
 
Ordering & Payment FAQs
Q. Where can I find my password or user id if I have forgotten it?

A. Don’t worry, if you should forget your user name or password you can retrieve them from our log in page.

Forgotten password - enter your login name and email address and we will send you your password hint by e-mail.

Forgotten user id - Enter the email address associated with your customer account.
Hit the "remind me" button below, and we will email you a list of valid user names.

Click here to visit our log in page.

Q. Can I save my payment information for quicker checkout?

A. Yes. For the ultimate in security, we support the storage of payment and delivery address options for use on our site through PayPal, and Amazon Payments. If you don’t already have an account with these services, you’ll need to create one before using stored payment information on BaseballSavings.com.

Follow the steps below to complete your transaction using stored payment information.

Q. What payment methods do you accept?

A. Payment Methods -

  • Credit card - Visa - Mastercard - American Express - Discover

  • Paypal - Use your PayPal account to pay for your order.

    • You must have an existing account or be able to create PayPal account.
    • In store credits can not be used in conjunction with this payment method.
    • Click here for PayPal User Agreement.

    How to checkout using your PayPal Account:

    • From the BaseballSavings.com Shopping Cart page, click the “Checkout With PayPal” button beneath your cart.
    • You will be directed to the PayPal site to login and confirm payment, billing and shipping information.
      Click “continue” and you will be returned to the BaseballSavings.com checkout pages to complete your order.
    • Returning BaseballSavings.com customers should log-in (option 3). To take full advantage of stored information with PayPal and Amazon, create a BaseballSavings.com user account.
    • Complete checkout at BaseballSavings.com using PayPal stored information.

  • Amazon payments - Uses information from your Amazon.com account to complete purchases.

    • You must have an existing account or be able to create an amazon.com account.
    • You may be required to provide additional registration information to Amazon.com to verify your identity.
    • BaseballSavings gift cards, certificates and in store credits can not be used in conjunction with this payment method.
    • Click here for Amazon payment user agreement.

    How to checkout using your Amazon Payments Account:

    • From the BaseballSavings.com Shopping Cart page, click the “Checkout With Amazon” button beneath your cart.
    • In the pop-up box that appears, log in to your Amazon account. (If you don’t see a pop-up box make sure your browser is not blocking pop-ups.)
    • Returning BaseballSavings.com customers should log-in (option 3). To take full advantage of stored information with Amazon, create a BaseballSavings.com user account.
    • Complete checkout at BaseballSavings.com using billing and shipping information stored on Amazon

  • Bill Me Later - Checkout fast with Bill Me Later®. The effortless way to buy now and pay later without using your credit card.

    • Not available in all areas.
    • Subject to approval.
    • In store credits can not be used in conjunction with this payment method.
    • You do not need to register with Bill Me Later to use during the checkout process. See below
    • Click here for FAQ’s

How to checkout using Bill Me Later:

    • Proceed through the checkout process on BaseballSavings.com. At Step 4, Order Summary, scroll to the bottom of the screen and select Bill Me Later in the Payment Options box.
    • Answer a few questions and select your options and confirm your order.
  • BaseballSavings Gift Cards -
    • TREAT YOUR GIFT CARD AS CASH. It cannot be replaced if lost.

How to use your Gift Card at checkout:

    • Proceed through the checkout process.
    • At Step 4, Order Summary, enter the gift card # and PIN in the Promotions box.
    • The Pin # can be found on the back of the gift card, just over the card number it says scratch for pin #.
  • BaseballSavings Gift Certificates -
    • TREAT YOUR GIFT CERTIFICATE AS CASH. It cannot be replaced if lost. If you have lost your gift certificate, please call customer service for more information and assistance.

How to use your Gift Certificate at checkout:

  • Proceed through the checkout process.
  • At Step 4, Order Summary, enter the gift certificate # and Recipients name in the Promotions box. Recipient's Name field must be filled out exactly as it appears on the certificate. It is case sensitive and punctuation sensitive.
Q. Can I use multiple credit cards on one order?

A. Yes you can use multiple forms of payment. To use multiple credit cards (up to three including VI, MC and Amex gift cards) we ask that you contact customer service at 1-866-923-5050 for assistance in placing your order.

Q. I have an in store credit, can I apply it to my online order?

A. Customer service can assist you in placing your order using your in store credit if you would call us at 1-866-923-5050.

Q. Why do I see two charges to my bank account?

A. It is common for online and catalog retailers to process an authorization hold prior to shipping your order. BaseballSavings will process an authorization hold to verify that the credit card is valid and that sufficient funds are available to cover the transaction's cost. At this step, the funds are "held" and deducted from the credit limit (or bank balance, in the case of a debit card) but are not yet transferred to BaseballSavings. Your order is then processed and packed for shipping. Your credit card is not charged until the order is physically shipped out. The transaction may not appear on your statement or online account activity for one to two days. Once the payment has been processed by your bank the authorization hold will drop off. The timeframe can vary from bank to bank but is generally within 3-5 business days.

Q. How do I know if my order has shipped?


A. If you provided us with your email address when you place your order, you will be notified via email when your order has been shipped. This email will contain your order details and tracking information. Please retain this email for your records. Use our Order Status / Tracking interface to track your orders. Express Order Customers can enter their order id & either their billing zip code or last name. Customers with BaseballSavings accounts can simply login to see the status of their complete order history.

If you did not provide an email at checkout, contact customer service at 1-866-923-5050 (toll free).
Q. How do I know if my order has been received?

A. If you provided us with your email address when you placed your order, you will receive an order confirmation via email. This confirms that your order has been received by BaseballSavings. The email will contain your order details and order number. Please retain this email for your records.

If you did not provide an email at checkout, contact customer service at 1-866-923-5050 (toll free).

Q. Can I change or cancel my order?

A. After you have submitted your order, you may be able to make changes or cancel your entire order. Please note you have a limited amount of time in which to cancel your order, as our system is designed to fill orders and get them on their way as quickly as possible. We ask that you contact customer service at 1-866-923-5050 as quickly as possible to request changes or cancellations. Your credit card will not be charged if you cancel an order.

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Shipping FAQs
Q. What are my shipping options?

A. BaseballSavings.com continually negotiates with top shippers to provide the lowest possible shipping charges available. BaseballSavings.com is proud to utilize the services of FedEx for most shipping. USPS is also available on select orders.

Q. Do you ship to Military APO/FPO addresses?

A. Orders to APO/FPO addresses are shipped via United States Postal Service. Sorry, expedited shipping is not available to these addresses. Estimated arrival dates don't apply. However, we estimate 5-7 business days for delivery once the order has been confirmed as shipped. Some destinations may take up to 21 days.

Standard flat-rate shipping rates apply to APO/FPO orders. In the majority of cases, the charge is actually less than it costs us to ship to these addresses however we are happy to incur the added expense to accommodate the sporting needs of our servicemen and women!

Additional Shipping Holidays for those with PO/APO and FPO addresses:
• Martin Luther King, Jr. Day
• Columbus Day
• Veterans' Day


Q. Is a signature required for delivery?

A. BaseballSavings.com does not require a signature for delivery of our products. FedEx may request a signature in areas that have been identified as high claim areas at their discretion.

Q. Do you ship internationally?

A. BaseballSavings.com ships to over 200 international locations. We use Worldwide Express and Worldwide Expedited shipping services. Please contact customer service with any questions cs@baseballsavings.com or by phone 001-316-838-2199.

 

Q. Are international duties and taxes included in the shipping charges?

A. International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. Please contact your local Department of Commerce for any duty and taxes that may be added. BaseballSavings.com orders only include the cost of the item and the shipping. Any duty or taxes may be added at the time of delivery.

Q. Once my order is placed, how quickly will it ship?

A.

Standard Shipping
Orders for in-stock items will ship within 2 business days from the date of your order regardless of the time the order is placed.
Orders placed using this ship method will arrive in 8 business days or less.
Standard Shipping orders are delivered by either FedEx or USPS depending upon shipment weight and order amount.

Guaranteed Ground Shipping
Orders for in-stock items placed by 1pm CST Monday thru Thursday or by 11am CST on Friday will ship that day.
Orders for in-stock items placed after 1pm CST Monday thru Thursday or after 11am CST on Friday will ship the following business day.
Orders placed using this ship method will arrive in 5 business days or less.
Guaranteed Ground orders are delivered by FedEx.

2nd Day Shipping
Orders for in-stock items placed by 1pm CST Monday thru Thursday or by 11am CST on Friday will ship that day.
Orders for in-stock items placed after 1pm CST Monday thru Thursday or after 11am CST on Friday will ship the following business day.
Orders placed using this ship method will arrive in 2 business days or less.
2nd Day orders are delivered by FedEx.

Next Day Shipping
Orders for in-stock items placed by 1pm CST Monday thru Thursday or by 11am CST on Friday will ship that day.
Orders for in-stock items placed after 1pm CST Monday thru Thursday or after 11am CST on Friday will ship the following business day.
Orders placed using this ship method will arrive in 1 business day.
Next Day orders are delivered by FedEx.

Notes & Exclusions
Shipping times vary for merchandise that is shipped directly from our vendors (merchandise labeled as: Ships from Manufacturer).
2ND Day and Next Day shipping are not available for U.S. Territories. All FedEx Services are guaranteed or shipping is refunded.
Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Billing Name, Billing Address, Card Type, Account Number, and Security Code.

APO, FPO & PO Box Service
Orders to APO, FPO or PO Box addresses will ship using USPS Priority Service at the standard shipping rate. Orders will be delivered in 10 business days or less. Tracking to destination is limited.

Shipping times for custom orders are item specific. Please visit our custom and personalization center or contact customer service at 1-866-923-5050 for details.

Note: Orders which require additional credit card authorization procedures may have a delay in shipping. You will be contacted if additional information or documentation is required.

Q. My order includes a backordered item; will the rest of my order be held?

A. In stock items may SHIP AHEAD, when backordered items are also included in an order. If an order is SHIPPED AHEAD and the shipping method is by air, (Next Business Day or 2nd Day Air) the backordered items will ship via FedEx Ground when received. (Backordered items are shipped FedEx Ground because the majority of the Next Business Day or 2nd Day Air charges are attached to the first item/weight to be shipped. Most of the time additional items are only an incremental part of the entire shipping charge. To keep from having to charge the customer an additional charge, BaseballSavings.com ships additional items via FedEx Ground at our expense). You will not be billed for any additional shipping. International orders will not be SHIPPED AHEAD.

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Equipment FAQs
Q. How do I measure a glove?

A. Measurement of gloves differs by manufacturer, but the most common technique is to take a flexible measuring tape and measure from the bottom of the heel to the top of the glove in between the webbing and the index finger along the inside of the glove.

Q. What does the (-9) on my bat mean?

A. The alloy and composite bats are measured by length and weight. The -9 refers to the length of the bat minus the weight of the bat. As an example if you purchase a 30 inch bat that weighs 21 ounces you are purchasing a -9 bat.

Q. How do I measure my head for a fitted hat?

A. First of all you need to measure the circumference of your head using a flexible tape measure. The chart below will give you a general conversion to fitted hat sizes:

Inches: 21 1/4 21 5/8 22 21 3/8 22 3/4 23 1/8 23 1/2 23 7/8 24 1/4 24 5/8
Size: 6 3/4 6 7/8 7 7 1/8 7 1/4 7 3/8 7 1/2 7 5/8 7 3/4 7 7/8
Q. What does the COR rating on a ball mean?

A. The COR rating designates the hardness of the ball. The higher rating the harder the ball and therefore, the higher performance it will have.

Q. Can I use standard balls in my pitching machine instead of pitching machine balls?

A. In general, yes, they will fit but it is not recommended. Pitching machine balls are designed specifically for use in these machines, and provide the highest performance, best durability and most important, truest flight. If regular balls are used in a machine: 1) balls may become scuffed and disfigured, 2) because of the laces, the balls will not shoot out of the machine in a consistent location, and/or 3) the machine may suffer minor damages, or may malfunction.

Q. How do I break in a new glove?

A. Recommended techniques differ from manufacturer to manufacturer, but some of the most common techniques include treatments such as shaving cream, saddle soap, or glove oil. Also, temperature treatments such as heat in the trunk of a car can help the process along. One thing you must be sure to do when treating your glove is to place a ball in the glove to properly form the pocket. It is also helpful to keep a ball in the glove when not in use to maintain the shape and prevent flattening of the pocket (the Rawlings Glove Break In Kit provides an insert and elastic strap for break-in and storage). Any combination of these treatments will help but ultimately constant use of the glove will break it in.

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Pricing FAQs
Q. If the order is a gift, will the prices be visible to the gift recipient?

A. We have thousands of great gift ideas! When you select a shipping address that is different from your billing address the amount and payment details are automatically removed from the packing list!

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Other FAQs
Q. How can I request a catalog?

A. We would love to send you a catalog! It’s quick and easy to request a catalog by email at cs@baseballsavings.com. You can also request a catalog online at BaseballSavings.com or by contacting customer service at 866-923-5050.

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